Policies

Cookie Policy

This policy outlines what cookies and similar tracking technologies our website uses, how we use them and information on how to opt out of these cookies if you wish to do so.

What Are cookies?

Cookies and similar tracking technologies, such as tags, scripts and beacons, are small pieces of code (referred to as cookies hereafter) that are stored on a device (computer, mobile phone, tablet etc) and enable a website can “personalise” itself to users by remembering information about the user’s visit to the website. We also use cookies within emails we may send.

Cookies are used to collect information, where available, about your device, your IP address, operating system and browser type and how you have interacted with our websites.

While cookies are used to identify users and devices, they only ever collect non-personal information such as IP addresses, device IDs. If the data cookies collect are ever merged with any other information with which you have provided us, such as email addresses, these are anonymised in such a way that identification to actual people is impossible.

Why do We Use them?

Our websites use cookies to:

  • Store any preferences you have made and display content to you in a more personalised way
  • Evaluate our website’s promotional effectiveness
  • Gain insight into the nature of our audience, so we can tailor our content accordingly

We will always make sure our website contains clear and easy to find information about our cookies.

What Types of Cookies do We Use?

  • Per-session cookies – We only use these whilst you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security.
  • Persistent cookies – These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don’t keep your information for any longer than we need to.
  • First and third-party cookies – Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third-party cookie. Google Analytics uses First Party cookies – i.e. they are set directly by this website.
Cookie Type Description
ARRAffinity Necessary First party Session Used to aid site users who need to stay with a certain instance of the website or server in Azure
_cfduid Necessary First party 5-years Cloudflare’s global network enhances website security and performance. This cookie is absolutely necessary for supporting Cloudflare’s security features and cannot be turned off
_hssrc Marketing First party Session Whenever HubSpot (our CRM system) changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session
_hssc Marketing First party Session This cookie keeps track of sessions for HubSpot. This is used to determine if HubSpot should increment the session number and timestamps in the _hstc cookie. It contains the domain, view count (increments each pageview in a session), and session start timestamp.
_hstc Preferences First party 30 minutes The main cookie for tracking visitors by HubSpot. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)
hubspotuk Marketing First party Session This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts
_ga Statistics First Party 2 Years Used to uniquely identify website users, in anonymous form, for Google Analytics
_gat_UA_8086546-16 Statistics First Party 90 Days Contains campaign related information for the user, in anonymous form for Google Analytics
_gid Statistics First party 24 Hours Used to uniquely identify website users, in an anonymous form, for Google Analytics
Google’s overview of data privay and safeguarding data can be read here: https://support.google.com/analytics/answer/6004245
_fbp Marketing First party Session This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising

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Opting Out of Cookies

We provide you with choice over the use of cookies as described in this policy.

Please note that our website may not work correctly if you change certain preferences, such as disabling all cookies.


First-Party Cookies:

If you’d rather we didn’t use cookies when you visit us, click here for information on how to configure your browser settings to reject cookies.


Third-Party Cookies:

If you would like to opt-out of third-party cookies, here are some options:

  • Google provides a suite of tools to control its cookies:
    • Google Analytics, which is a tool used to track and report website traffic, provides an opt-out browser add-on that can be downloaded here.
    • Google Safety Centre has a tool where you can control the ads you see on Google and control the data used for serving ads to you. It can be found here.
  • If you wish to block other cookies, you can use the browser-level cookie controls described below.


Browser-Level Cookie Controls:

Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. The links below are provided to help you find the settings for some common browsers.

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